CANCELLATION AND REFUND POLICY

LIBA THE FASHION SPOT

Last Updated: October 2026

1. Introduction

Welcome to LIBA THE FASHION SPOT!

This Cancellation and Refund Policy explains the terms and conditions applicable to order cancellations, returns, exchanges, refunds, and damaged or incorrect products purchased through the LIBA THE FASHION SPOT website.

By placing an order on our website, you agree to the terms described in this policy.

2. Order Cancellation by the Customer

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, please contact us as soon as possible using the contact details provided below. Please include your order number, registered mobile number, and email address, if applicable.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may need to receive the order and request a return in accordance with this policy.

If a Cash on Delivery order is cancelled after dispatch or repeatedly refused at delivery, we may restrict or disable Cash on Delivery availability for future orders.

3. Cancellation by LIBA THE FASHION SPOT

LIBA THE FASHION SPOT may cancel an order in certain circumstances, including:

1. Product unavailability or stock issues.
2. Incorrect or incomplete product or pricing information.
3. Payment verification failure.
4. Suspected fraudulent or unauthorized activity.
5. Incorrect, incomplete, or unserviceable delivery address.
6. Courier service limitations.
7. Events beyond our reasonable control.

If we cancel a prepaid order, the eligible amount paid by the customer will be refunded through the original payment method or another suitable method.

4. Return Eligibility

We accept return requests only for eligible products and valid reasons, including:

1. Damaged product received.
2. Incorrect product received.
3. Missing item from the order.
4. Product received in a defective or unusable condition.

Return requests must be submitted within 48 hours of delivery.

The product must be unused, unworn, unwashed, and in its original condition, including the original packaging, tags, labels, invoice, and accessories, where applicable.

Products that have been worn, used, altered, damaged by the customer, or returned without original packaging may not be eligible for return or refund.

5. Non-Returnable Products

For hygiene, safety, and product protection reasons, certain products may not be eligible for return or exchange, including:

1. Products that have been worn or used.
2. Products damaged after delivery due to improper handling.
3. Products altered, resized, repaired, or modified by the customer.
4. Products returned without original packaging, tags, or accessories.
5. Products returned after the applicable return period.
6. Products purchased during a sale or promotional offer, where the product listing states that the item is non-returnable.

Any product-specific return conditions displayed on the product page or at checkout will also apply.

6. How to Request a Return

To request a return, please contact us within 48 hours of delivery using the details provided below.

Please provide:

1. Order number.
2. Customer name.
3. Registered mobile number or email address.
4. Clear photographs or videos of the package and product.
5. A description of the issue.
6. Unboxing video, where available.

We may request additional information or photographs to verify the complaint.

A return request will be considered only after review and approval by LIBA THE FASHION SPOT.

7. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or incomplete at the time of delivery, LIBA THE FASHION SPOT may arrange or reimburse reasonable return shipping costs, subject to verification.

If a return is requested for any other reason, return shipping charges may be borne by the customer, where a return is approved.

We are not responsible for products returned without prior approval or sent to an incorrect address.

8. Inspection and Approval

After the returned product is received, it will be inspected to verify its condition and the reason for return.

Approval of a return does not automatically guarantee a refund. The product must satisfy the eligibility requirements described in this policy.

If the returned product does not meet the applicable conditions, we may reject the return and send the product back to the customer. Additional delivery charges may apply in such cases.

9. Refunds

If a refund is approved, the refund will generally be processed within 5–10 business days after the returned product has been received and approved.

For prepaid orders, refunds will generally be issued to the original payment method.

For Cash on Delivery orders, customers may be asked to provide accurate bank account or UPI details for processing the refund. LIBA THE FASHION SPOT will not be responsible for delays caused by incorrect payment details provided by the customer.

The time taken for the refund to appear in the customer’s account may depend on the bank, payment gateway, or financial institution.

10. Refund Amount

The approved refund may include the eligible product amount.

Original shipping charges, convenience fees, handling charges, or other non-refundable charges may not be refunded unless required by applicable law or unless the issue was caused by an error on our part.

If only part of an order is returned, the refund will apply only to the approved returned product or products.

11. Exchanges and Replacements

Where available, LIBA THE FASHION SPOT may offer a replacement or exchange for products that are damaged, defective, incorrect, or incomplete.

Replacement or exchange will be subject to product availability and approval after inspection.

If the same product is unavailable, we may offer a refund or another suitable resolution.

12. Damaged, Defective, or Incorrect Products

Please inspect your package immediately upon delivery.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.

Please retain the product, packaging, tags, invoice, and all related materials until the complaint has been resolved.

Claims submitted without sufficient photographs, videos, or other supporting information may take longer to review or may be rejected where verification is not possible.

13. Products Lost or Damaged During Return Shipping

Customers must pack approved return products securely to prevent damage during transit.

LIBA THE FASHION SPOT may not be responsible for products lost or damaged during return shipping if the customer arranges the return independently.

Customers should retain the return shipment receipt and tracking details until the return is completed.

14. Delivery Refusal and Undelivered Orders

If an order is refused, not accepted, or returned to us because of an incorrect address, recipient unavailability, repeated failed delivery attempts, or other reasons attributable to the customer, the refund may be subject to deduction of applicable shipping, return shipping, or handling charges.

For Cash on Delivery orders, repeated refusal or non-acceptance may result in restrictions on future Cash on Delivery orders.

15. Promotional and Sale Products

Products purchased during sales, discounts, clearance offers, or promotional campaigns may be subject to special cancellation, return, exchange, or refund conditions.

The terms displayed on the product page, offer page, or checkout page will apply to such products.

16. Contact Us

For cancellation, return, replacement, or refund requests, please contact us:

Brand Name: LIBA THE FASHION SPOT

Email: [email protected]

Phone: +91 8086938293

Business Address:

LIBA THE FASHION SPOT

23/17(9), RS Plaza,

Near Ganapathi Temple, Court Road,

Palakkad, Kerala – 678001, India.

Please include your order number and relevant photographs or videos when contacting us about a return, replacement, or refund.

Thank you for shopping with LIBA THE FASHION SPOT!